Recent reports revealed that Royal Bank of Scotland hired Private Detectives to look into their client’s credit report , one Mr. Gary Gadston without his consent. Involved in a legal dispute with NatWest over a property deal, Gadston decided to run a check on his credit report to steer clear of any lurking credit issues.The report disclosed a perfect credit score but what took Gadston by surprise was that a previous search was carried out on his file about a year ago without his knowledge. When Gadston further probed into the matter, he found out that the search was carried out by Private Detectives going by the name of Hogan & Co.. Still confound, Gadston looked the firm up on the internet and contacted them demanding an explanation for invading his privacy and procuring confidential information.The firm responded saying that they were acting on behalf of Royal Bank of Scotland.
Gadston appeared to have been completely appalled by the actions of RBS for not seeking his consent on this matter; viewing it as a serious breach of privacy. RBS’s solicitors responded on behalf of them claiming the investigation as legitimate and that searches of such nature were regularly conducted. Also mentioning that Gadston had previously signed documents giving them consent to make such inquiries. However, they failed to explain the involvement of Hogan & Co. in the matter.
Gadston had no recollection of signing any such bank documents; it was later perceived that the Gadston’s signatures were forged on the documents. Gadston pursued the matter further seeking justification from the bank officials, who eventually responded saying that the matter was declared, closed (rather brushed under the carpet). Despite arduous efforts Gadston never really received a legitimate explanation from the bank with regard to furtively obtaining his credit report and involving a Private Detective firm in the course of it.
Questions regarding the bank’s mysterious behaviour and unacceptable actions still remain unanswered.
Source: http://www.theguardian.com/money/2014/jan/11/rbs-private-detective-search-experian-credit